Support

Contact us

New booking, date change, cancellation or an invoice — pick the channel that suits you and the hotel’s reservations team will get back to you.

Updated 8 Oct 2026

Zalo · booking hotline

(+84) 915 919 328

Fastest for new bookings and questions about availability and prices.

sales@routinehotels.com

For cancellations, date changes and invoices — changes only count when sent by email.

What do you need help with?

Pick one — the email opens with a subject and a template ready to fill in.

New booking
Have ready: hotel, check-in and check-out dates, number of adults, children and their ages.
Write email
Change dates or cancel
Have ready: booking code, booker’s name, new dates.
Write email
VAT invoice
Have ready: booking code, company name, tax code, address, invoice email.
Write email
Other questions
Transport, airport transfer, children, special requests — just ask.
Write email

PITO Hòn Thơm
Unit M6-32 Santo Port, Hon Thom Quarter, Phu Quoc Special Zone, An Giang Province
Directions View hotel
Photos coming soon
Calista Hotel Phú Quốc
Unit M128, Milan Street, Sunset Town (Sun Grand Hillside Residence The Center), An Thoi, Phu Quoc
Directions View hotel

Công ty Cổ phần Rooty Trip Phú Quốc

Business no. 1702144879 · 191 Tran Hung Dao, Cua Lap Quarter, Phu Quoc Special Zone, An Giang

This is the company office, not a check-in location — see each hotel above for its address.